Customer service career success through customer loyalty

Détails bibliographiques
Auteur principal:	Timm, Paul R.
Format:	Livre
Langue:	English
Publié:	Upper Saddle, River, NJ Pearson 2008.
Édition:	4th ed.
Sujets:	Customer relations. Customer satisfaction. Customer services. Success in business.
Accès en ligne:	Table of contents only