Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Bibliographic Details
Main Author: Smith, Kitty 1945-
Format: Book
Language:English
Published: New York Neal-Schuman Publishers 1993 [c1994]
Series:How-to-do-it manuals for libraries no.39
Subjects:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.