Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Bibliografiske detaljer
Hovedforfatter: Smith, Kitty 1945-
Format: Bog
Sprog:English
Udgivet: New York Neal-Schuman Publishers 1993 [c1994]
Serier:How-to-do-it manuals for libraries no.39
Fag:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.