Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

書誌詳細
第一著者: Smith, Kitty 1945-
フォーマット: 図書
言語:English
出版事項: New York Neal-Schuman Publishers 1993 [c1994]
シリーズ:How-to-do-it manuals for libraries no.39
主題:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.