Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Bibliografiska uppgifter
Huvudupphovsman: Smith, Kitty 1945-
Materialtyp: Bok
Språk:English
Publicerad: New York Neal-Schuman Publishers 1993 [c1994]
Serie:How-to-do-it manuals for libraries no.39
Ämnen:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.