Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Détails bibliographiques
Auteur principal: Smith, Kitty 1945-
Format: Livre
Langue:English
Publié: New York Neal-Schuman Publishers 1993 [c1994]
Collection:How-to-do-it manuals for libraries no.39
Sujets:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.