Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Xehetasun bibliografikoak
Egile nagusia: Smith, Kitty 1945-
Formatua: Liburua
Hizkuntza:English
Argitaratua: New York Neal-Schuman Publishers 1993 [c1994]
Saila:How-to-do-it manuals for libraries no.39
Gaiak:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.