Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Bibliografiset tiedot
Päätekijä: Smith, Kitty 1945-
Aineistotyyppi: Kirja
Kieli:English
Julkaistu: New York Neal-Schuman Publishers 1993 [c1994]
Sarja:How-to-do-it manuals for libraries no.39
Aiheet:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.