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The complete guide to preparing and implementing service level agreements

Bibliografski detalji
Glavni autor: Pantry, Sheila
Daljnji autori: Griffiths, Peter
Format: Knjiga
Jezik:engleski
Izdano: London Library Association Pub. 1997.
Teme:
Service level agreements.
Total quality management.
Service industries > Quality control.
Service industries > Cost control.