Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

ग्रंथसूची विवरण
मुख्य लेखक: Hernon, Peter
अन्य लेखक: Whitman, John R.
स्वरूप: पुस्तक
भाषा:English
प्रकाशित: Chicago American Library Association 2001.
विषय:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.