Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

Bibliografische gegevens
Hoofdauteur: Hernon, Peter
Andere auteurs: Whitman, John R.
Formaat: Boek
Taal:English
Gepubliceerd in: Chicago American Library Association 2001.
Onderwerpen:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.