Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

书目详细资料
主要作者: Hernon, Peter
其他作者: Whitman, John R.
格式: 图书
语言:English
出版: Chicago American Library Association 2001.
主题:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.