Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

Dades bibliogràfiques
Autor principal: Hernon, Peter
Altres autors: Whitman, John R.
Format: Llibre
Idioma:English
Publicat: Chicago American Library Association 2001.
Matèries:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.