Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

Detalles Bibliográficos
Autor Principal: Hernon, Peter
Outros autores: Whitman, John R.
Formato: Libro
Idioma:English
Publicado: Chicago American Library Association 2001.
Subjects:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.