Delivering satisfaction and service quality a customer-based approach for libraries

Delivering satisfaction and service quality a customer-based approach for libraries

Podrobná bibliografie
Hlavní autor: Hernon, Peter
Další autoři: Whitman, John R.
Médium: Kniha
Jazyk:English
Vydáno: Chicago American Library Association 2001.
Témata:
Reference services (Libraries) > Management. > United States.
Consumer satisfaction > United States.