The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

Dettagli Bibliografici
Enti autori:	IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions
Altri autori:	Ferreira, Sueli Mara Soares Pinto, Savard, Rejean 1950-
Natura:	Libro
Lingua:	inglese francese
Pubblicazione:	Munchen Saur 2005.
Serie:	IFLA publications, 0344-6891 117
Soggetti:	Libraries > Public relations > Congresses . Customer relations > Management > Congresses. Information services > Marketing > Congresses. Internet access for library users > Congresses.