The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

Détails bibliographiques
Collectivités auteurs: IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions
Autres auteurs: Ferreira, Sueli Mara Soares Pinto, Savard, Rejean 1950-
Format: Livre
Langue:English
French
Publié: Munchen Saur 2005.
Collection:IFLA publications, 0344-6891 117
Sujets:
Libraries > Public relations > Congresses .
Customer relations > Management > Congresses.
Information services > Marketing > Congresses.
Internet access for library users > Congresses.