The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

Bibliographic Details
Corporate Authors: IFLA Satellite Meeting Sno Paulo, Brasil, International Federation of Library Associations and Institutions
Other Authors: Ferreira, Sueli Mara Soares Pinto, Savard, Rejean 1950-
Format: Book
Language:English
French
Published: Munchen Saur 2005.
Series:IFLA publications, 0344-6891 117
Subjects:
Libraries > Public relations > Congresses .
Customer relations > Management > Congresses.
Information services > Marketing > Congresses.
Internet access for library users > Congresses.