Service quality research perspectives

Détails bibliographiques
Auteur principal:	Schneider, Benjamin
Autres auteurs:	White, Susan S.
Format:	Livre
Langue:	English
Publié:	Thousand Oaks, Calif. Sage 2004.
Collection:	Foundations of organizational sciences
Sujets:	Customer services > Quality control > Research. Customer services > Management > Research. Customer satisfaction > Research.