Service quality research perspectives

Service quality research perspectives

Bibliografske podrobnosti
Glavni avtor: Schneider, Benjamin
Drugi avtorji: White, Susan S.
Format: Knjiga
Jezik:English
Izdano: Thousand Oaks, Calif. Sage 2004.
Serija:Foundations of organizational sciences
Teme:
Customer services > Quality control > Research.
Customer services > Management > Research.
Customer satisfaction > Research.