Service quality research perspectives

Service quality research perspectives

Podrobná bibliografie
Hlavní autor: Schneider, Benjamin
Další autoři: White, Susan S.
Médium: Kniha
Jazyk:English
Vydáno: Thousand Oaks, Calif. Sage 2004.
Edice:Foundations of organizational sciences
Témata:
Customer services > Quality control > Research.
Customer services > Management > Research.
Customer satisfaction > Research.