Service quality research perspectives

Bibliografische gegevens
Hoofdauteur:	Schneider, Benjamin
Andere auteurs:	White, Susan S.
Formaat:	Boek
Taal:	English
Gepubliceerd in:	Thousand Oaks, Calif. Sage 2004.
Reeks:	Foundations of organizational sciences
Onderwerpen:	Customer services > Quality control > Research. Customer services > Management > Research. Customer satisfaction > Research.