Service quality research perspectives

Bibliografiske detaljer
Hovedforfatter:	Schneider, Benjamin
Andre forfattere:	White, Susan S.
Format:	Bog
Sprog:	English
Udgivet:	Thousand Oaks, Calif. Sage 2004.
Serier:	Foundations of organizational sciences
Fag:	Customer services > Quality control > Research. Customer services > Management > Research. Customer satisfaction > Research.