Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

書目詳細資料
主要作者: Lashley, Conrad
格式: 圖書
語言:English
出版: Oxford Butterworth Heinemann 2001.
叢編:The hospitality, leisure and tourism series.
主題:
Service industries > Management.
Service industries > Quality control.
Customer services > Management.