Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

Bibliographic Details
Main Author: Lashley, Conrad
Resource Type: Book
Language:English
Published: Oxford Butterworth Heinemann 2001.
Series:The hospitality, leisure and tourism series.
Subjects:
Service industries > Management.
Service industries > Quality control.
Customer services > Management.

Asian Institute of Tourism (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
AIT-6336 HD 9980.5 L38 Regular Circulation On-Shelf

National College of Public Administration and Governance (UP Diliman)

Accession # Call # Volume/Part# Copy # Collection Circulation Type Circulation Status
PU-27355 HD 9980.5 / L38 Regular Circulation On-Shelf