Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

Библиографические подробности
Главный автор: Lashley, Conrad
Формат: ‌
Язык:English
Опубликовано: Oxford Butterworth Heinemann 2001.
Серии:The hospitality, leisure and tourism series.
Предметы:
Service industries > Management.
Service industries > Quality control.
Customer services > Management.