Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

書誌詳細
第一著者: Lashley, Conrad
フォーマット: 図書
言語:English
出版事項: Oxford Butterworth Heinemann 2001.
シリーズ:The hospitality, leisure and tourism series.
主題:
Service industries > Management.
Service industries > Quality control.
Customer services > Management.