Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

Bibliografski detalji
Glavni autor: Lashley, Conrad
Format: Knjiga
Jezik:English
Izdano: Oxford Butterworth Heinemann 2001.
Serija:The hospitality, leisure and tourism series.
Teme:
Service industries > Management.
Service industries > Quality control.
Customer services > Management.