Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

Bibliografiske detaljer
Hovedforfatter: Lashley, Conrad
Format: Bog
Sprog:English
Udgivet: Oxford Butterworth Heinemann 2001.
Serier:The hospitality, leisure and tourism series.
Fag:
Service industries > Management.
Service industries > Quality control.
Customer services > Management.