Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

Manylion Llyfryddiaeth
Prif Awdur: Lashley, Conrad
Fformat: Llyfr
Iaith:English
Cyhoeddwyd: Oxford Butterworth Heinemann 2001.
Cyfres:The hospitality, leisure and tourism series.
Pynciau:
Service industries > Management.
Service industries > Quality control.
Customer services > Management.