Service quality in hospitality organizations

Manylion Llyfryddiaeth
Awduron Eraill:	Olsen, Michael D., Teare, Richard, Gummesson, Evert 1936-
Fformat:	Llyfr
Iaith:	English
Cyhoeddwyd:	London Cassell c1996.
Pynciau:	Hospitality industry > Management. Customer services > Quality control.