Service quality in hospitality organizations

Service quality in hospitality organizations

Dades bibliogràfiques
Altres autors: Olsen, Michael D., Teare, Richard, Gummesson, Evert 1936-
Format: Llibre
Idioma:English
Publicat: London Cassell c1996.
Matèries:
Hospitality industry > Management.
Customer services > Quality control.