Measuring customer satisfaction survey design, use, and statistical analysis methods
| Egile nagusia: | |
|---|---|
| Formatua: | Liburua |
| Hizkuntza: | ingelesa |
| Argitaratua: |
Milwaukee, Wis.
ASQC Quality Press
1998.
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| Edizioa: | 2nd ed. |
| Gaiak: |