Measuring customer satisfaction survey design, use, and statistical analysis methods

Measuring customer satisfaction survey design, use, and statistical analysis methods

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Détails bibliographiques
Auteur principal: Hayes, Bob E. 1963-
Format: Livre
Langue:English
Publié: Milwaukee, Wis. ASQC Quality Press 1998.
Édition:2nd ed.
Sujets:
Consumer satisfaction > Statistical methods.
Questionnaires.