Service breakthroughs changing the rules of the game

Service breakthroughs changing the rules of the game

Bibliografski detalji
Glavni autor: Heskett, James L.
Daljnji autori: Hart, Christopher W.L, Sasser, W. Earl
Format: Knjiga
Jezik:English
Izdano: New York Free Press c1990.
Teme:
Customer service.
Sales management.