Monitoring, measuring and managing customer service

书目详细资料
主要作者:	Goodman, Gary S.
格式:	图书
语言:	英语
出版:	San Francisco, Calif. Jossey-Bass c2000.
主题:	Customer services > Quality control > Handbooks, manuals, etc. Customer services > Evaluation > Handbooks, manuals, etc. Customer services > Management > Handbooks, manuals, etc.