Monitoring, measuring and managing customer service

Monitoring, measuring and managing customer service

Bibliographic Details
Main Author: Goodman, Gary S.
Format: Book
Language:English
Published: San Francisco, Calif. Jossey-Bass c2000.
Subjects:
Customer services > Quality control > Handbooks, manuals, etc.
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.