Monitoring, measuring and managing customer service

Monitoring, measuring and managing customer service

Bibliographische Detailangaben
1. Verfasser: Goodman, Gary S.
Format: Buch
Sprache:English
Veröffentlicht: San Francisco, Calif. Jossey-Bass c2000.
Schlagworte:
Customer services > Quality control > Handbooks, manuals, etc.
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.