The Nordstrom way the inside story of America's # 1 customer service company

Detalles Bibliográficos
Autor Principal:	Spector, Robert
Outros autores:	McCarthy, Patrick D.
Formato:	Libro
Idioma:	inglés
Publicado:	New York Wiley c2000.
Edición:	2nd ed.
Subjects:	Customer services > United States. Nordstrom (Firm). Department stores > United States.