The Nordstrom way the inside story of America's # 1 customer service company

Detalles Bibliográficos
Autor principal:	Spector, Robert
Otros Autores:	McCarthy, Patrick D.
Formato:	Libro
Lenguaje:	English
Publicado:	New York Wiley c2000.
Edición:	2nd ed.
Materias:	Customer services > United States. Nordstrom (Firm). Department stores > United States.