Quality of service making it really work

Quality of service making it really work

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Detalles Bibliográficos
Autor Principal: Edvardsson, Bo 1952-
Outros autores: nvretveit, John 1954-, Thomasson, Bertil
Formato: Libro
Idioma:English
Publicado: London McGraw-Hill Book Co. c1994.
Series:Quality in action
Subjects:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.