Quality of service making it really work

Quality of service making it really work

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Bibliografski detalji
Glavni autor: Edvardsson, Bo 1952-
Daljnji autori: nvretveit, John 1954-, Thomasson, Bertil
Format: Knjiga
Jezik:English
Izdano: London McGraw-Hill Book Co. c1994.
Serija:Quality in action
Teme:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.