Quality of service making it really work

Quality of service making it really work

Taispeáin gach leagan (2)
Sonraí bibleagrafaíochta
Príomhchruthaitheoir: Edvardsson, Bo 1952-
Rannpháirtithe: nvretveit, John 1954-, Thomasson, Bertil
Formáid: LEABHAR
Teanga:English
Foilsithe / Cruthaithe: London McGraw-Hill Book Co. c1994.
Sraith:Quality in action
Ábhair:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.