Quality of service making it really work

Quality of service making it really work

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Xehetasun bibliografikoak
Egile nagusia: Edvardsson, Bo 1952-
Beste egile batzuk: nvretveit, John 1954-, Thomasson, Bertil
Formatua: Liburua
Hizkuntza:English
Argitaratua: London McGraw-Hill Book Co. c1994.
Saila:Quality in action
Gaiak:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.