Quality of service making it really work

Detalles Bibliográficos
Autor principal:	Edvardsson, Bo 1952-
Otros Autores:	nvretveit, John 1954-, Thomasson, Bertil
Formato:	Libro
Lenguaje:	English
Publicado:	London McGraw-Hill Book Co. c1994.
Colección:	Quality in action
Materias:	Customer services > Management. Service industries > Management. Service industries > Quality control. Total quality management.