Quality of service making it really work

Quality of service making it really work

Alle Versionen (2)
Bibliographische Detailangaben
1. Verfasser: Edvardsson, Bo 1952-
Weitere Verfasser: nvretveit, John 1954-, Thomasson, Bertil
Format: Buch
Sprache:English
Veröffentlicht: London McGraw-Hill Book Co. c1994.
Schriftenreihe:Quality in action
Schlagworte:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.