Quality of service making it really work

Quality of service making it really work

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Bibliografiske detaljer
Hovedforfatter: Edvardsson, Bo 1952-
Andre forfattere: nvretveit, John 1954-, Thomasson, Bertil
Format: Bog
Sprog:English
Udgivet: London McGraw-Hill Book Co. c1994.
Serier:Quality in action
Fag:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.