Quality of service making it really work

Quality of service making it really work

Show all versions (2)
Manylion Llyfryddiaeth
Prif Awdur: Edvardsson, Bo 1952-
Awduron Eraill: nvretveit, John 1954-, Thomasson, Bertil
Fformat: Llyfr
Iaith:English
Cyhoeddwyd: London McGraw-Hill Book Co. c1994.
Cyfres:Quality in action
Pynciau:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.