Quality of service making it really work

Quality of service making it really work

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Dades bibliogràfiques
Autor principal: Edvardsson, Bo 1952-
Altres autors: nvretveit, John 1954-, Thomasson, Bertil
Format: Llibre
Idioma:English
Publicat: London McGraw-Hill Book Co. c1994.
Col·lecció:Quality in action
Matèries:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.