Quality of service making it really work

Quality of service making it really work

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Détails bibliographiques
Auteur principal: Edvardsson, Bo 1952-
Autres auteurs: nvretveit, John 1954-, Thomasson, Bertil
Format: Livre
Langue:English
Publié: London McGraw-Hill Book Co. c1994.
Collection:Quality in action
Sujets:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.