SERVQUAL model assessing the influence of service quality on customer satisfaction among prepaid SIM users in Baguio City

SERVQUAL model assessing the influence of service quality on customer satisfaction among prepaid SIM users in Baguio City

Podrobná bibliografie
Hlavní autoři: Leodones, Arianne Mae M. (Autor), Toldanes, Karla Mae O. (Autor)
Médium: Diplomová práce
Jazyk:English
Témata:
Smart cards > Philippines > Baguio City.
SERVQUAL (Service quality framework)
Consumer satisfaction > Philippines > Baguio City.