Winning the service game

Xehetasun bibliografikoak
Egile nagusia:	Schneider, Benjamin 1938-
Beste egile batzuk:	Bowen, David Earl
Formatua:	Liburua
Hizkuntza:	English
Argitaratua:	Boston, Mass. Harvard Business School Press c1995.
Gaiak:	Customer services > Management. Employees > Training of. Incentives in industry.