Work-family conflict, work stress and coping strategies among selected call center agents

This is a descriptive study aimed to determine the work-family conflict, work stress and coping strategies of call center agents. Results showed that call center agents have a good balance relationship between work and family but high working stress.

Manylion Llyfryddiaeth
Prif Awdur: Emor, Jaeza G.
Awduron Eraill: Quijada, Catherine L.
Fformat: Traethawd Ymchwil
Iaith:English
Cyhoeddwyd: 2009.
Pynciau: