Satisfying internal customers first a practical guide to improving internal and external customer satisfaction
| Príomhchruthaitheoir: | |
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| Rannpháirtithe: | |
| Formáid: | LEABHAR |
| Foilsithe / Cruthaithe: |
Irvine, CA
Richard Chang Associates
c1994.
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| Sraith: | Quality improvement series
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