The quality library a guide to staff-driven improvement, better efficiency, and happier customers

書目詳細資料
Main Authors:	Laughlin, Sara 1949- (Author), Wilson, Ray W. (Author)
格式:	圖書
語言:	英语
出版:	New Delhi Indiana Pub. House 2009.
版:	1st Indiana ed.
主題:	Library administration > United States. Total quality management > United States. Library planning > United States. Customer services > United States.