The quality library a guide to staff-driven improvement, better efficiency, and happier customers

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Opis bibliograficzny
Główni autorzy: Laughlin, Sara 1949- (Autor), Wilson, Ray W. (Autor)
Format: Książka
Język:English
Wydane: New Delhi Indiana Pub. House 2009.
Wydanie:1st Indiana ed.
Hasła przedmiotowe:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.