The quality library a guide to staff-driven improvement, better efficiency, and happier customers

書誌詳細
主要な著者:	Laughlin, Sara 1949- (著者), Wilson, Ray W. (著者)
フォーマット:	図書
言語:	English
出版事項:	New Delhi Indiana Pub. House 2009.
版:	1st Indiana ed.
主題:	Library administration > United States. Total quality management > United States. Library planning > United States. Customer services > United States.