Managing hospitality organizations achieving excellence in the guest experience

"Today's economy is dominated by the service sector which continues to grow at a rapid pace. Even businesses dealing primarily psychical goods are now reinventing their image and positioning themselves as service providers. Introduction to Hospitality Management: Creating Excellent Guest E...

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Sonraí bibleagrafaíochta
Príomhchruthaitheoirí: Ford, Robert C. (Robert Clayton) 1945- (Údar), Sturman, Michael C. (Michael Craig) (Údar)
Formáid: LEABHAR
Teanga:English
Foilsithe / Cruthaithe: Thousand Oaks, California SAGE Publications, Inc. [2020]
Eagrán:Second edition.
Ábhair: