Cita APA (7th ed.)

Ford, R. C., & Sturman, M. C. (2020). Managing hospitality organizations: Achieving excellence in the guest experience (Second edition.). SAGE Publications, Inc.

Cita Chicago (17th ed.)

Ford, Robert C., i Michael C. Sturman. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience. Second edition. Thousand Oaks, California: SAGE Publications, Inc, 2020.

Cita MLA (9th ed.)

Ford, Robert C., i Michael C. Sturman. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience. Second edition. SAGE Publications, Inc, 2020.