Ford, R. C., & Sturman, M. C. (2020). Managing hospitality organizations: Achieving excellence in the guest experience (Second edition.). SAGE Publications, Inc.
Citace podle Chicago (17th ed.)Ford, Robert C., a Michael C. Sturman. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience. Second edition. Thousand Oaks, California: SAGE Publications, Inc, 2020.
Citace podle MLA (9th ed.)Ford, Robert C., a Michael C. Sturman. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience. Second edition. SAGE Publications, Inc, 2020.
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