Ford, R. C., & Sturman, M. C. (2020). Managing hospitality organizations: Achieving excellence in the guest experience (Second edition.). SAGE Publications, Inc.
Lua i Stíl Chicago (17ú heag.)Ford, Robert C., agus Michael C. Sturman. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience. Second edition. Thousand Oaks, California: SAGE Publications, Inc, 2020.
Lua MLA (9ú heag.)Ford, Robert C., agus Michael C. Sturman. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience. Second edition. SAGE Publications, Inc, 2020.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.